welcome to 360CRM Ltd

Company

360CRM is a leading provider of appointment reminders to NHS Trusts. We have an established reputation for providing a quality service shaped by a deep understanding of the ethos of NHS which guides the development of our services. Patient confidentiality and information security are a primary concern for us and all of our services are certified to the highest level of information security, ISO27001.

We are able to provide services for all message types SMS, Email, IVR and Agent as well as Contract Centre services. In addition 360CRM can provide a fully managed service which blends any combination of messaging and services covering the full range of messaging activity both inbound and outbound.

360CRM Chronos

360CRM Chronos appointment reminder service has delivered significant reductions in DNAs and generated substantial increases in capacity and revenue for NHS Trusts. Chronos uniquely blends agent calls with automated calls to confirm a patient’s intentions a few days before their appointment. If patients no longer need or cannot make their appointment, Chronos instantly alerts the Trust, allowing the appointment to be reallocated. Chronos is easy to implement, is suitable for all patients and produces real increases in capacity and PbR payments within weeks.

ROI

Under payment by results (PbR) every appointment slot represents income for a Trust. With the average adult appointment tariff being £130, each missed appointment is an unacceptable loss of income.

Many Primary Care Trusts have set a funding target of 1:1 for new to follow up appointments. It is crucial the limited capacity of the Trust is used to maximum effect. High DNA rates make 1:1 hard to achieve, threatening the income of the Trust.

Under PbR Chronos more than pays for itself. 360CRM have developed a return on investment (ROI) calculator which shows how Chronos will positively impact your income.